Refund policy

MyBeauty.Boutique Returns & Refunds Policy

We know sometimes things don’t work out—and that’s totally okay. Our aim is to make returns and refunds as smooth, clear, and fair as possible. Here’s everything you need to know.

📅 Returns Window

You have 14 days from the date your order arrives to request a return. To be eligible, your item must be:

  • Unopened

  • Unused

  • In original condition and packaging, with all seals and tags intact

  • Accompanied by proof of purchase

Returns can be initiated through your account page or by emailing us at hello@mybeauty.boutique.

Please send returns to:

MYBEAUTY.BOUTIQUE Returns
c/o Health Pharm Fulfilment
Units 2–3 Victoria Buildings
Saddington Road
Fleckney
LE8 8AW
United Kingdom

🏠 Address Accuracy & Failed Deliveries

It's essential that shipping addresses are entered accurately at checkout. If an order is returned due to an incomplete or incorrect address or a failure to collect the parcel:

  • The original delivery fee is non-refundable

  • Reshipping will require an additional postage charge

Orders lost due to address errors are not eligible for refunds.

✉️ Unclaimed Parcels & Customs Fees

When parcels are held at customs or remain unclaimed:

  • Carriers or customs will contact you directly

  • If unclaimed, items may be returned to us after a delay of up to 8 weeks

  • Items can be resent, but all return postage and customs fees must be covered by the customer

  • Refunds are not issued for unclaimed or customs-returned parcels

We recommend keeping an eye on tracking updates and checking with your local courier promptly if delays arise.

🧴 Return Eligibility by Product Type

For safety and hygiene reasons, returns are only accepted for certain items:

  • Supplements or perishables: Not eligible for return

  • Skincare, beauty tools, accessories: Eligible if sealed and unused

  • Clothing and accessories: Eligible if unworn and in original packaging

⏳ Return Timeframes & Refunds

  • Returns are processed within 3–5 business days of arriving back with us

  • Refunds are sent back to the original payment method

  • Shopify Payments refunds may take up to 10 working days, depending on your bank

  • PayPal refunds follow PayPal's own timelines

Need help locating a refund? We can provide an ARN (Acquirer Reference Number) for Shopify card payments upon request.

❌ Cancelling an Order

Orders can be cancelled before dispatch by emailing us. If your order has already reached the fulfilment stage—even if not yet marked as dispatched—we’ll advise if cancellation is still possible.

❓ Issues with Your Order (Missing, Wrong, or Faulty Items)

If there’s something wrong with your order, we’re here to help. Please:

  1. Take clear photos of the outer packaging and item(s)

  2. Email us at hello@mybeauty.boutique within 72 hours of delivery

  3. Include your order number and a description of the issue

Each case is reviewed individually to ensure a fair resolution.

🌍 International Orders & Customs Charges

Customs duties and import taxes vary by country and are the responsibility of the customer. If an order is returned due to unpaid customs fees:

  • Refunds are not available for the original postage or the item itself

  • We’re happy to resend the item once all applicable fees and reshipping costs are covered

📦 Delivery Issues or Missing Parcels

If your tracking says delivered but your parcel is missing:

  • Contact your local delivery service first—they have the latest info

  • If unresolved, email us with details and the courier's response

  • You may be asked to complete a Declaration of Non-Receipt

Missing parcel claims must be submitted within 5 working days of the delivery scan. Claims beyond this timeframe may not be eligible for investigation.

📸 Evidence Requirements

To process claims regarding missing or damaged items, the following are required:

  • Clear photos of the parcel exterior

  • Labels, contents, and any visible issues

  • CCTV or video doorbell footage if available

Claims submitted without sufficient evidence may not be approved.

Get in Touch

Have questions or need assistance?

📧 hello@mybeauty.boutique
📍 Netherfield Drive, Sapcote, Leicester, LE9 4NG, United Kingdom
📞 +44 (0)20 3740 1275

We’re always here to help, and committed to making your experience with MyBeauty.Boutique as smooth and positive as possible.